Privacy Policy

1. Introduction

Welcome to PE-Realtors, an online real estate platform operated at www.perealtors.com by PETECHTREAI India Private Limited ("Company", "we", "us", or "our"). We are committed to safeguarding the privacy and personal data of all individuals who access or use our website, mobile application, and related services (collectively, the "Services").

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the choices and rights available to you. By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Personal Information You Provide

When you register, list a property, or contact us, we may collect:

Full name, email address, and phone number

Residential or correspondence address

Property details (location, type, size, price)

Identity documents submitted for verification (e.g., Aadhaar, PAN)

Payment and billing information (processed via secure third-party gateways)

Profile information and preferences

2.2 Information Collected Automatically

When you access our platform, we may automatically collect:

IP address and geographic location (city/region level)

Browser type, device type, and operating system

Pages viewed, links clicked, and time spent on the platform

Referring URLs and search queries used to find our site

Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party sources such as property listing aggregators, social media platforms (when you log in via a third-party account), credit bureaus or background check providers (with your consent), and government databases for property verification purposes.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To register your account and provide access to our Services

To display, manage, and promote property listings

To facilitate communication between buyers, sellers, landlords, and tenants

To process payments and issue receipts or invoices

To verify your identity and ensure compliance with applicable laws

To send transactional emails, service alerts, and administrative notifications

To send marketing communications, newsletters, and promotional offers (with your consent)

To improve our platform, personalise your experience, and conduct analytics

To detect, investigate, and prevent fraudulent or unlawful activity

To comply with legal obligations, regulatory requirements, and court orders

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience on www.perealtors.com. These technologies help us:

Remember your login session and preferences

Understand how users navigate and interact with our platform

Deliver relevant advertisements and property recommendations

Measure the effectiveness of our marketing campaigns

You may control cookie preferences through your browser settings. Disabling cookies may limit the functionality of certain features on our platform. We also use Google Analytics and similar services subject to their respective privacy policies.

5. Sharing of Your Information

We do not sell your personal information to third parties. We may share your information with:

5.1 Service Providers

Third-party vendors who assist us in operating our platform, including cloud hosting providers, payment processors, SMS and email service providers, customer support tools, and analytics platforms. These providers are bound by confidentiality obligations.

5.2 Real Estate Partners

With your explicit consent, we may share your contact details with registered real estate agents, developers, or brokers for the purpose of fulfilling a property inquiry or transaction.

5.3 Legal and Regulatory Authorities

We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, or safety of PE-Realtors, its users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our Services. After account closure, we may retain certain data:

For up to 7 years to comply with tax, legal, or regulatory obligations

For fraud prevention and dispute resolution purposes

In anonymised or aggregated form for analytical purposes

You may request deletion of your data at any time, subject to applicable legal retention requirements.

7. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

SSL/TLS encryption for all data transmitted to and from our platform

Secure, access-controlled servers hosted in India or compliant data centres

Regular security assessments and vulnerability testing

Restricted access to personal data on a need-to-know basis

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify you and the relevant authorities as required by law.

8. Your Rights

As a user of our platform and as a data subject under applicable Indian privacy law and the Digital Personal Data Protection Act, 2023 (DPDPA), you have the right to:

Access: Request a copy of the personal data we hold about you

Correction: Request correction of inaccurate or incomplete data

Erasure: Request deletion of your personal data, subject to legal requirements

Portability: Receive your personal data in a structured, commonly used format

Objection: Object to the processing of your data for marketing purposes

Withdrawal of Consent: Withdraw your consent at any time without affecting prior processing

Nomination: Nominate another individual to exercise your rights in the event of your death or incapacity (as provided under the DPDPA)

To exercise any of these rights, please contact us using the details provided in Section 13 of this Policy. We will respond within 30 days of receiving your request.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. Upon verification, we will delete such information without undue delay.

10. Third-Party Links and Integrations

Our platform may contain links to third-party websites, portals, or integrated services (such as Google Maps, mortgage calculators, or government property portals). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any external websites you visit.

11. Cross-Border Data Transfers

Your personal data is primarily stored and processed in India. If any transfer to countries outside India becomes necessary, we will ensure adequate safeguards are in place - including contractual protections and compliance with applicable law - to protect your personal data in accordance with this Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we do, we will revise the "Last Updated" date at the top of this document and notify you via email or a prominent notice on our platform.

Your continued use of www.perealtors.com following any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Privacy Officer:

PETECHTREAI India Private Limited

Product Vertical: PE-Realtors

Website: www.perealtors.com

Email: pe@perealtors.com

We are committed to resolving any privacy concerns promptly and transparently.

This Privacy Policy was prepared in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.