Privacy Policy

This Privacy Policy applies to PE Realtors, including our website, customer portal, and mobile application. It explains what information we collect, how we use it, when we share it, and the choices available to you when you use our property, marketing, sourcing, legal, maintenance, and support services.

1. Information We Collect

Depending on the service you use, we may collect:

  • Identity and Contact Information: Name, mobile number, email address, postal address, company name, and any contact details you submit in forms, service requests, or account flows.
  • Verification Information: OTP verification data, consent confirmations, and records needed to verify property owners, customers, or service requesters.
  • Property Information: Property category, address, locality, maps links, dimensions, pricing, amenities, legal/title information, photos, videos, floor plans, descriptions, and related listing details.
  • Service and Ticket Data: Details you provide when requesting sourcing, maintenance, legal, management, marketing, consultation, or other support services.
  • Uploaded Content: Photos, documents, agreements, receipts, forms, and other files you upload or generate through our website or mobile app.
  • Usage and Device Data: IP address, browser type, device information, app diagnostics, pages viewed, referral source, and interaction data collected through cookies, analytics, logs, or similar technologies.

2. How We Use Your Information

We use your information to:

  • Provide and operate our website, mobile app, customer tools, and property-related services.
  • Verify users and property owners through OTP or similar confirmation mechanisms.
  • Create, manage, review, market, and publish property listings or related service records.
  • Process service requests, maintenance tickets, legal support requests, and customer support interactions.
  • Send you important updates, OTPs, confirmations, follow-up messages, service notifications, and customer support communications.
  • Generate documents, reports, receipts, agreements, marketing drafts, or other outputs requested by you.
  • Maintain security, prevent fraud or misuse, troubleshoot issues, and improve performance and user experience.
  • Comply with legal obligations and maintain internal business records.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data only where necessary with:

  • Technology and Hosting Providers: Service providers that help us host, store, secure, or process data, such as Appwrite, Cloudinary, analytics providers, and infrastructure partners.
  • Communication Providers: SMS, OTP, email, or WhatsApp providers such as MSG91 and similar vendors used to deliver transactional messages.
  • Operational Partners: Legal experts, maintenance partners, marketing partners, brokers, consultants, or service professionals involved in fulfilling your request.
  • Authorities or Legal Counterparties: Where required by law, regulation, legal process, or to protect our rights, customers, or operations.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

5. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of record and the service involved.

6. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data held by us. You may also opt out of non-essential promotional communications. To make a request, contact us using the details below.

7. Cookies and Similar Technologies

Our website may use cookies, session storage, and similar technologies to keep you signed in, improve functionality, measure performance, and understand usage patterns. You can control many of these settings through your browser or device preferences.

8. Children's Privacy

Our services are not directed to children. We do not knowingly collect personal information from children as a primary target audience.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

10. Contact Us

If you have any questions, privacy requests, or concerns about this Privacy Policy, please contact us at pe@perealtors.com.

Last Updated: April 2026